WHAT “ONE POINT OF CONTACT” ACTUALLY MEANS ON A MULTI-TRADE PROJECT
THE PROBLEM WITH SEPARATE SUBCONTRACTORS
Most delays on multi-trade projects don’t start with poor workmanship. They start with trades falling out of step. Each trade has its own timeline, and often other projects running at the same time. A few days missed to push another job can throw off the trades before and after, and the whole sequence loses its rhythm. Then the client is left chasing, and deciding whose fault it is.
WHAT ONE POINT OF CONTACT MEANS
Every Ginacroft project is run by either Genit or Endrit, usually allocated by location or project grouping. They look after the whole job: site visits, programme updates, materials, coordination between trades and reporting to you. The chasing happens inside our team, not on your site.
HOW WE COMMUNICATE
Day-to-day: phone and WhatsApp, so questions get answered fast.
In writing: email for specification changes, variations, extras outside scope and invoices, so there’s always a clear record.
Updates: we fit your system. On accelerated projects, expect more frequent coordination. On schemes with several trades handled by us, updates follow unit handovers. If you run weekly trade meetings, we’ll attend and work to them.
WHERE IT HELPS MOST
Snagging before painting and decorating is a typical example. With separate firms, a defect can sit in the gap between two trades while each says it isn’t theirs. With one firm from start to finish, there’s no argument about where responsibility lands. We fix it and move on, and the client never has to referee.
WHAT IT MEANS ON THE PROGRAMME
When coordination and chasing are handled in-house, trades stay in sequence, and the next trade isn’t left waiting. At Whyteleafe House we doubled labour across three trades mid-programme without the schedule coming apart, and the same approach carried 374 units over 18 months at Royal Winchester House.
ONE HONEST LIMIT
We can’t control trades outside our package, but we’ll flag clashes early so they don’t become delays.
WHAT TO ASK ANY CONTRACTOR
Ask who your single contact is, and what they’ll actually do. If the answer is “the office will get back to you”, keep looking.
